Roger Strain gives ten ways to make a CRM implementation succeed in an organisation.
For SMEs, CRM is more a necessity than a luxury.
Text analytics helps to make sense of unstructured data, gaining a better understanding of the customer.
Telephonic support is typically up to 15 times more expensive than self-service, says Consology.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The gold refinery chose the HEAT help-desk solution from FrontRange Solutions to improve IT service management.
ITWeb CX Summit Executive Dinner
In today's technology roundup: National UK smart card scheme arrives, anti-cyber-crime tactics drafted, vendors swayed by small customers' demands, and real and virtual worlds collide.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Softline Enterprise business partner conference was an international affair this year.
In this World Wide Wrap: True selects Nice SmartCenter, eGain, Cystelcom and Verint partner, and Really Simple unveils CRM platform.
Its Europe, Middle East and Africa service and support function has been restructured.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company looks for space in two other fibre-optic cables expected to be operational in Kenya in the next 18 to 24 months.
Consumers estimate they spend two days every year waiting in line for service.
Calling the Cape opens a new campus for contact centre students as the industry becomes a major Western Cape employer.
In this World Wide Wrap: Call Genie, Spoken partner, Cornwall libraries adopt Talis, and Avid enhances online interface.