The local ICT services company has been awarded Nortel Gold Partner Status for Ethernet routing and switching solutions.
In this World Wide Wrap: SOA tops CIOs' must-have list, UK businesses test SOA, and CRM leaders offer SOA clues.
Technology traditionally used in a contact centre environment is finding its feet in the mainstream enterprise.
The multiyear strategic partnership will help deliver unified communications to contact centres around the world.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Digital Planet is a true virtual company, or a virtually real company. Either way, its network is what keeps it in business.
ITWeb CX Summit Executive Dinner
The company celebrates its 4th year of operation this year.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The move might encroach on SITA's role, say commentators.
The Department of Communications spells out its 112 contact centre plans.
An informal study found contact centre users far preferred to chat to a local English-speaking system called Tessa, says Intelleca.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The outlook for 2008 is grim, but there are pockets of opportunity for IT.
In this World Wide Wrap: Autobase offers CRM programme, and Nobel hosts seminar.
Softline Pastel is a nominee for the second time in the Contact Centre World Awards run by ContactCentre World.com.
Automation of CRM and ERP applications is now a must-have, says Ashley Ellington, MD of Softline Enterprise.