Millions have been spent on CRM systems in SA in recent years, but customer service is still, mostly, non-existent. What gives?
Internet Solutions has overhauled its CRM system in a bid to provide superior service to customers.
Gartner's CRM Hype Cycle claims ISPs, e-commerce sales and sales order management are on the up.
SA's ongoing power difficulties are a double-edged sword, say market commentators.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The certification shows Business Connexion has achieved a globally prescribed set of international quality and technical criteria.
ITWeb CX Summit Executive Dinner
Results among the market leaders were varied, with some performing significantly stronger than others.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
IS Partners assisted Insurance Outsourcing Managers to implement Microsoft Dynamics CRM.
In this World Wide Wrap: Iowa considers outsourcing e-mail, ACS offers services to hospital, and UK reduces offshoring.
Triggered communications enable companies to build relationships with clients through constant touch points, says Mia Papanicolaou, e-marketing head at Striata.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Interactive Intelligence's "Outrageous Interactions" contest invites contact centre agents to speak out.
Cape-based InfoBlueprint aims to address the impact poor quality data and information has on business-wide processes.
In this World Wide Wrap: Mini call centre solution released, SMEs use hosted call centres, and Singapore call centres lag behind.
Softline ACCPAC customer event highlights the trends impacting on both CRM applications and business operations and mindset.