All of SA's big vendors have requested qualification to tender for the construction and running of the 112 centres.
Contact centres that are not at least considering a remote agent strategy are already behind.
Strong organic and acquisitive growth delivers solid revenue numbers.
In its first month of general availability, over 690 organisations purchased or upgraded over 12 500 seats of Maximizer CRM 10.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Subsidiary Logicalis secures a $12 million networking contract with an oil company.
ITWeb CX Summit Executive Dinner
Online insurance will take over from the contact centre in the next two decades.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: HP opens call centre, epilepsy centre selects Noble, and G&A establishes call centre.
Automated outbound dialling significantly improves efficiency and productivity levels, says Dawn Wood, business unit executive at ATIO.
The Accpac 360-degree experience was at the centre of the recent Softline ACCPAC Insights 2008 annual conference.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company will invest R80 million to safeguard airports.
Deploying Maximizer CRM from Camsoft Solutions allowed FranklinCovey SA to raise the bar for its sales, marketing and customer service.
Speculation has it two centres will be built - one in the Western Cape and another in Gauteng.
Computer Assisted Telephony Systems takes automated outbound calls to the next level by making it a solicited call while the process is fully automated.