An unidentified IT glitch leaves Johannesburg Water unable to bill its clients this month.
Radical, DVT's CRM software, will enable the Johannesburg Fresh Produce Market to improve its focus on customer services.
Distributors are increasingly being expected to act as their resellers' logistics partners, says Keith Anderson, COO of Axiz.
The company announced the availability of GoldMine Mobile Edition Version 3.0.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Despite the provincial administrative hub's challenges, Gauteng's MEC for economic affairs paints a glowing picture of the GSSC.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Endoscopy benefits from CRM, outsourcing gains momentum, and companies warm to hosting.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Industry players know what shouldn't be done to capitalise on the call centre industry's success, but don't know what should be done.
Service providers argue that ICASA's regulations may be overkill.
EOH company, Navigor, has introduced Oracle's Siebel-on-demand solution, which offers SMEs CRM as a rental option.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Student expectations for institutional services are rising fast, prompting institutions to extend their view of CRM.
The new contact centre and management system have improved Gauteng policing, says the community safety MEC.
In this World Wide Wrap: Virgin self-service a success, Verizon extends Hosted IVR overseas, and kiosks encourage eye testing.
The medical aid administrator uses a virtual contact centre on demand, designed and delivered by Intelleca.