An SME's success relies heavily on satisfied customers and for this reason, getting loyalty is important.
In this World Wide Wrap: Tier1 Research releases CRM report, insurers must focus on CRM, and ParkTrent implements Nobel Systems.
In this World Wide Wrap: TelcoSI to provide Empirix solutions, 5point unveils Vision Series kiosk, and ATMs top self-service list.
The Forrester Wave: Service Desk Management Tools, Q2 2008 names CA Unicenter Service Desk as a leader for large and small enterprises.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Sybase, Datasquirt partner, survey reveals security concerns, and Ingle opens expanded contact centre.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: SAS, Avnet open BI centre, Noetix receives US patent, and Department of Medicine uses BI.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Businesses can avoid mailing and paper costs and streamline customer payment cycles.
Decisions loom on the Eastern Cape 10111 contact centre and the Cape Town Tetra network.
The police have learnt from the recent 10111 disaster.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this world wide wrap: Money wasted on outsourcing, IT job security falls, and Kenya eyes call centres.
The latest version of Infor CRM Epiphany Outbound Marketing features retail-specific enhancements. [Local rep: Softworx]
A data line fault left the R600 million contact centre dead in the water on Friday.
Henry Ford's revolutionary assembly line just got a modern-day makeover and promises businesses more efficiencies.