Sipho Zungu's first challenge is to overcome the organisation's five-month leadership hiatus.
In-House Management has deployed Maximizer Enterprise for its CRM environment.
The company received Nortel gold partner status for enterprise IP telephony.
The municipal workers' strike in Johannesburg sees the city's main call centre operate with skeleton staff.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
"Vanilla" software packages are no longer the answer to the real challenges facing business, says Jeremy Waterman, MD of Softline ACCPAC.
ITWeb CX Summit Executive Dinner
A Zambian ICT customer care training course highlights the need for skills in an increasingly competitive market.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The IT systems company has been recognised as a Microsoft Gold Certified Partner.
Striata's solution hosts digital communications data and facilitates customer profile updating.
Internet Solutions is servicing nearly 2 000 voice sites for its customers.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: HP, Sage partner, Best Buy, Ingram sign deal, and MSPAlliance accredits vendors.
The cellular operator selected eGain Mail and eGain Knowledge to improve the customer service offered by its contact centre.
HBD Venture Capital's latest investment has one eye on the call centre industry and the other on the burgeoning transport sector.
The companies will provide the Actinic range of e-commerce solutions to the local SME market.