In this World Wide Wrap: Nortel unifies contact centres, Middle East offers opportunities, and mobile CRM benefits companies.
Gauteng creates a R50 million emergency contact centre to deal with catastrophes.
The provincial legislature spends thousands on a Microsoft CRM solution.
Companies can register for this service by 10 December.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Siebel 7.8 system supports the sales, order entry and service functions within Internet Solutions.
ITWeb CX Summit Executive Dinner
The vehicle tracking company moves from an accidental architecture to a service-oriented architecture.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Square One Solutions designed and implemented a cooling system for the engineering distributor.
The company contracted PIC Solutions to conduct a Collections HealthCheck.
Business continuity plans must rely on secure power systems with adequate operational resilience, says Christelle Larkins, area manager at MGE Office Protection Systems.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Gauteng Provincial Legislature has launched its Members Services Centre, powered by Faritec.
The company explains how last year`s earnings per share were calculated.
In this World Wide Wrap: Survey rates customer satisfaction, ME offers opportunities, and contact centres turn to IP.
The group buys iChoices, a call centre outsourcing business.