The 10th version of its CRM solution is designed for small and medium-sized businesses.
The company has been ranked as the leading provider of workforce management applications in North America, according to Saddletree Research.
Survey results show lower total cost of ownership for 'all-in-one` versus 'multi-point` solutions.
The company has released three communications industry process integration packs.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
SA could have a single emergency number by 2010, and a contact centre infrastructure to route calls.
ITWeb CX Summit Executive Dinner
The police radio systems in Johannesburg are working fine, says SAPS.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Gauteng SAPS has received the first of two Tetra-based mobile command centres.
The company is now operating SA's first Aspect Unified IP outsourced contact centre.
The national signal distributor will get more than the R500 million the National Treasury has earmarked for it.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company offers new versions of SAS Marketing Optimisation, SAS Marketing Automation and SAS Digital Marketing.
The South African Broker Administration Centre is managed by DexBrokernet.
The organisation is using the customer relationship management application from Softline Pastel.
In this World Wide Wrap: Contact centres slow to respond, CRM application revenue soars, and PNC chooses Siebel.