IBM has benchmarked the performance of Infor CRM Epiphany beyond 10 000 concurrent users in a real-world test.
The solution eliminates the need for PBX and other infrastructure needed in support and CRM solutions.
Lorge has implemented the SAP Business One ERP solution for the leather care company.
In this World Wide Wrap: India gets micro-banking technology, female financial technologists recognised, and Alliance invests RM260m in IT.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Companies should establish sound business practices from the word 'go', says Anton Herbst, MD of ACT.
ITWeb CX Summit Executive Dinner
Power outages have become a major IT-spend consideration, industry says.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Dome Glass & Aluminium Projects has invested in enterprise management software to gear up for 2010.
Choosing the right contact centre solution is a tricky exercise, says Dawn Wood, business executive at Atio.
The solution enables the Australian company to track items from the source to the end location.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
VOIP and Web technologies have a lot to offer contact centres, says Brian Tarr, managing executive of Business Connexion`s Networks Competency.
This allows integration of CRM functionality with the latest releases of Avaya, Lotus Domino and Crystal Reports.
The province and Blue IQ promise to change the way people live and work in Gauteng.
At the 2010 World Cup, contact centres will form a crucial point of contact with visitors to SA, says Dawn Wood, business executive at Atio.