Better customer care and lower operating costs are no longer mutually exclusive.
The premier demands a turnaround strategy from the Gauteng Shared Services Centre.
The solution is a fully synchronised contact centre optimisation suite.
The patent helps businesses to identify loyalty drivers and drive customer retention.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The customer relationship management software market will increase by 14% in 2007, predicts Gartner.
ITWeb CX Summit Executive Dinner
Despite many problems, public sector IT has never looked healthier. With some strategy, it could resolve serious socio-economic issues.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Improved customer loyalty is one of the benefits of implementing self-service, says Consology.
Home Affairs could spend up to R2 billion to fix its IT infrastructure.
The third instalment of this series looks at choosing the right partner and sticking to company-wide goals.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
CRM magazine recognised Sybase for its innovative integration of applications developed by Eloqua and salesforce.com.
Competing in the business process outsourcing market with competitors like India can be a tough task for SA, says Consology.
Jabra offers the market a new category of multi-use goods as the consumer and enterprise headset markets converge.
Technology companies specialise in technology and do not focus on customer service, says Rackspace.