The company will supply the truck bodies and trailer manufacturer with an SAP Business One solution. [Local rep: Lorge]
The forensic security company uses a SYSPRO solution to achieve watertight electronic audit trails.
Companies are not using the call centre to its full potential, says Lucky Khumalo, CEO of M-IT.
A number of innovations help the Netcare 911 team quickly respond to emergencies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Dashboards a 'false economy', China Mobile in BI push, and Teradata expands in India.
ITWeb CX Summit Executive Dinner
The companies have entered into an OEM agreement to drive the use of converged voice and data applications.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Centurion-based Inovo will distribute the Presence product portfolio in the SA call centre market.
In this World Wide Wrap: IBM grows outsourcing business, analysts sceptical of AMD, and Euronet expands ATM agreement.
Daniels Electronics uses Syspro's CRM module, linked to its sales order quoting system, to manage its customer database.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Aspect Software has helped the company migrate to SIP-based voice over IP.
Companies struggle to choose between the various IP solutions on offer.
Buyers should closely examine call centre offerings, as well as providers' commitment and credentials, says Bennie Langenhoven, GM of Tellumat Telecoms.
The Alcatel-Lucent company was the fastest-growing contact centre vendor among the 10 leading vendors in the market in 2006.