Buyers should closely examine call centre offerings, as well as providers' commitment and credentials, says Bennie Langenhoven, GM of Tellumat Telecoms.
The Alcatel-Lucent company was the fastest-growing contact centre vendor among the 10 leading vendors in the market in 2006.
Business intelligence is maturing quickly. Signs include consolidation, wider appeal to SMEs and more user influence.
Since the last ITWeb business intelligence round table, there has been some consolidation in the vendor market.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Striata's e-marketing division has developed Text-2-Rate, an SMS-based customer loyalty determination tool.
ITWeb CX Summit Executive Dinner
The company selected a 30-user SYSPRO licence, covering core modules and SYSPRO CRM.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Telecommunication costs have to be cut for the Western Cape to maintain its call centre competitive advantage, says premier Ebrahim Rasool.
Outsourcing call centres to India has proven to be "fool's gold", says the Budget Group.
The solution was implemented by i5 to manage the medical aid company's internal IT processes.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The police say its new multimillion-rand Gauteng 10111 contact centre is on track.
The company has agreed on an $8.2 billion union with Silver Lake and TPG Capital.
SAS South Africa awarded and thanked its top local alliance members for their efforts during the past year at its Alliance Forum.
The confectionery company has implemented HEAT, the service management application from FrontRange Solutions.