The confectionery company has implemented HEAT, the service management application from FrontRange Solutions.
There are two problems with the IP telephony hype, says Kevin Clarke, country manager of HansaWorld SA.
Gartner positioned Unisys in the Leaders quadrant in its North American reports for desktop and help-desk outsourcing.
The company was recognised for creating next-generation speech solutions and deploying them in the South African market.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Gauteng Tetra project is 80% complete and will be operational by October.
ITWeb CX Summit Executive Dinner
The institution has deployed FrontRange Solutions' HEAT to ensure optimum functioning of its IT.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
As online services gain momentum, agents will play a more critical role than ever.
The bank introduces Wintel ATMs, as part of a large-scale ATM network upgrade.
Phonatics will repair and maintain parallel imported Plantronics and GN Netcom headsets as per the original manufacturer's warranty.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
PC-WARE is rapidly growing in the South African market as well as throughout the African continent.
The new edition provides a common platform for sales force automation, direct marketing, customer service and CRM.
The solution will enable it's ACTIVcontact contact centre to meet the compliance needs of its multinational clients.
The call centre division remains strong in the local market, and that growth is resulting from the company's drive into the rest of Africa.