This service enables businesses to create complete contact histories for every customer.
The company intends to become the largest Microsoft partner in SA within 12 to 18 months.
Open source telephony has come of age in the last couple of years, says GCCS.
The merger is subject to shareholder approval and is expected to be finalised in Q3 of 2007. [Local rep: Tellumat Telecoms]
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
VOIP has received a lot of attention for its promise of reducing communications costs, says Michael Toop, BizCall MD.
ITWeb CX Summit Executive Dinner
Tanya Miranda, director of Softline Pastel's 123-agent support contact centre, has been nominated Best Contact Centre Leader.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A survey on self-service has revealed that customer care budgets will increase over the next three years.
The company's first training programme will commence on 9 July.
Delegates from the financial services industry throughout Africa will attend the conference on 11 and 12 June in Kenya.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The course focused on how the prototype phase can be expedited and facilitated, making use of speech synthesis.
Businesses must change the perception that a job in a contact centre is an entry-level one, says Lucky Khumalo, CEO of M-IT.
Inter-Active will be one of the first outsourced contact centre operators in SA to adopt a knowledge management solution.
Luke Mills quits to lead a US outsource company's local operation.