More IOs, expandability and EDGE in the same package
FrontRange Solutions' HEAT allowed Network Configurations to improve its help-desk efficiency by up to 150%.
Axios Systems' annual service desk management survey pinpoints ITSM standards adoption as a major challenge. [Local rep: NSS]
It's too little, too late, say industry players of government's planned cut-rate bandwidth for 10 call centres.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Independent research sponsored by Interactive Intelligence shows contact centres prefer all-in-one rather than multi-point communications systems.
ITWeb CX Summit Executive Dinner
SA could shoot up the list of preferred outsourcing destinations for European businesses, says a consultant.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
FrontRange Solutions has enhanced the GoldMine family of CRM products with the introduction of GoldMine Enterprise Edition.
President Thabo Mbeki's State of the Nation address emphasised ICT's role in stimulating economic growth and reducing crime.
Customer Contact Solutions Nigeria has been named as Aspect Software's channel partner.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
iTalk Cellular is using Intelleca's VoiceGenie IVR system to alleviate its call centre operators' workload.
Business Intelligence for GoldMine has been renamed BI for CRM, following a request from FrontRange Solutions.
Interactive Intelligence received SearchCRM.com's 2006 Product of the Year Award in the call centre suites category.
Reducing telecoms costs for call centres was the focus at a conference in Cape Town yesterday.