The centres enable customers to select the correct channel of communication at the right time.
IS Partners implemented and customised a Microsoft CRM solution for Barloworld Logistics.
Square One Solutions Group has introduced a national 24x7 call centre service operating from its Sandton headquarters.
SA's telecoms costs are still double that of its international call centre competitors, says CallingtheCape.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The lack of an integrated system is responsible for chaos at licence testing stations, says the GSSC.
ITWeb CX Summit Executive Dinner
Open Text received three Readers' Choice Awards from KMWorld Magazine. [Local rep: Lava Systems Africa]
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Foster-Melliar has introduced a three-day service desk, incident management practitioners course.
Customer Inter@ction Solutions magazine has named Softline Enterprise's CRM offering, SalesLogix, as Product of the Year.
There has been a significant decrease in customer satisfaction levels, says Dimension Data's Global Contact Centre Benchmarking Report.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Interactive Intelligence has introduced its Interaction Optimizer contact centre workforce management software module.
IS Partners has implemented Microsoft CRM at Grant Thornton SA to address its contact database and marketing campaign management requirements.
ACSA has introduced self-service check-in kiosks at four major airports.
SA's contact centre industry could take the world by storm if government would just give it a break. So it says, anyway.