The University of KwaZulu-Natal uses FrontRange Solutions' HEAT to manage 9 000 networked computers across five campuses.
MediKredit uses HEAT from FrontRange Solutions to track thousands of daily queries from pharmacies, doctors and hospitals.
Contact centres must up service delivery, or risk obsolescence, a report reveals.
ISM has named Maximizer Enterprise as one of the top 15 CRM systems for SMEs.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
After a trial at retailers for six months, Tellumat expects significant adoption of its VOIP platform in the next few months.
ITWeb CX Summit Executive Dinner
The social development group has implemented Heat, the service management offering from FrontRange Solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Softline Enterprise's Sage SalesLogix v7 offers modules tailored for support or customer service CRM strategies.
Lorge will deploy a SAP Business One solution at the Benoni-based manufacturer.
Renewed focus on industry security and management standards is needed if SA is to halt the 'semi-outsourced' call centre trend.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Forrester Wave: Midmarket CRM Suites report names FrontRange GoldMine Corporate Edition as a "strong performer'.
TeleTech will set up operations in SA, where it is likely to create thousands of jobs.
The deputy president is disappointed Neotel has not yet made an impact on the telecoms sector.
Intelsat has recognised Verizon Business SA for global business solutions leadership.