In today's technology roundup: Web sites fail the disabled, Toshiba unveils 1.8-inch 100GB hard drive, AMD debuts 65nm dual-core processors, and Asterisk saves call centre operator R4.5m.
There seems to be a growing move among those close to me to refuse to communicate with companies through call centres.
Steinm"uller Engineering Services has implemented DVT's Radical software to consolidate its help-desk operations and reduce costs.
What do SA's CIOs want for Christmas? Under the restrictions of an unlimited budget, ITWeb sat five of them down and picked their brains.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The continent's GSM growth is fuelling an increase in the call centre market.
ITWeb CX Summit Executive Dinner
ePages.net was commissioned via a tender process to upgrade the Web site and implement Microsoft CRM at Trade and Investment KZN (TIKZN).
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
There is controversy on how best to implement identity and access management, the Identity 2006 conference heard.
Despite reporting a bottom line loss, Spescom says things are looking up.
Inconvenience is the biggest killer of CRM systems, says Brendan Peo, country manager, HansaWorld SA.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
IP telephony is about a whole lot more than least-cost routing. It is the key to new business models.
Convergence and customer preference is driving change in call centres.
Dimension Data's Merchants and TSYS have signed a joint venture to deliver managed services to EMEA financial institutions.
Dimension Data's Merchants has signed a joint venture agreement with payment-services provider TSYS.