First Tuesday is hosting an event on 3 April to explore the opportunities created by Web 2.0.
Maximising data collected from CRM leads to BI supporting decisions throughout the organisation, says Keith Fenner, strategic sales director, Softline ACCPAC.
Microsoft and IS Partners presented Barloworld Logistics with the 2006 Convergence Award for EMEA.
Convergence is leading the changes in contact centre technology, reveals Dimension Data's Global Contact Centre Benchmarking Report 2007.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
FrontRange Solutions will acquire Enteo Software, a developer of PC lifecycle management and Citrix Management solutions.
ITWeb CX Summit Executive Dinner
CRM might have been all about technology 10 years ago. Today, it's more about people and processes.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Interactive Intelligence has enhanced its Interaction Director routing system for contact centres.
Intelleca has announced a five-year investment in Intelleca Labs.
Sybase SA's BIPractice and Cognos SA look set to shake up the local BI landscape with a new technology partnership, with the appointment of Sybase SA as a Certified Cognos Partner for the Cognos 8 BI Suite of products.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
African Legal Networks will use Fuzion's offering, hosted on Saratoga's IT infrastructure.
Bromide Technologies will manage Rohlig Grindrod's call centre.
The in-source, outsource game has been going on for some time. Current indications are 'out' is now 'in'. Is this yet another round in the (perpetual) cycle?
When UK telephony provider The Carphone Warehouse realised it was running out of call centre resources and capacity in the UK, it turned to SA in its first outsourcing venture.