Interactive Intelligence has introduced its latest Interaction Dialer outbound dialling and campaign management product.
The city is focusing on activities which need attention at its upcoming conference.
CQS Technology Holdings expands its East African market.
MicroWorld Technologies, a developer of anti-virus and content security products, has opened a local office.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Internet Protocol (IP) telephony systems contribute to improved agent productivity and service levels.
ITWeb CX Summit Executive Dinner
Direct Channel has invested an additional R1.6 million in Spescom DataVoice voice recording solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
CRM Magazine has named Maximizer Software as the CRM vendor best serving SME requirements. [Local rep: Camsoft Solutions]
Local IT companies partake in an outsourcing programme.
VoxTelecom has helped Wine of the Month Club shave R500 000 a month off its telephony bills by implementing a VOIP network.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Tellumat Telecoms has appointed Group 108 as a supplier of the Inter-Tel range of voice and call centre solutions.
Making a contact centre more efficient isn`t enough to make it competitive.
Microsoft Dynamics CRM 3.0 has won CRM Magazine 2006 CRM Market Leader Awards.
EOH has acquired Implement IT, enabling it to offer a full set of Oracle solutions.