IS Partners has implemented Microsoft CRM at Grant Thornton SA to address its contact database and marketing campaign management requirements.
ACSA has introduced self-service check-in kiosks at four major airports.
SA's contact centre industry could take the world by storm if government would just give it a break. So it says, anyway.
Hand Painted by Carmel has installed Microsoft Dynamics CRM from Parity Software.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
C.a.T.S. manages and supports an IVR solution in central Africa with system uptime of over 400 days per server.
ITWeb CX Summit Executive Dinner
In an increasingly competitive market, it is no longer enough to have a great product to produce a successful brand.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Migrating to open source has paid off for MHG, and now it is cutting costs further by moving to an internally developed call centre solution.
Intel's remote management technology will enable unprecedented service levels in IT outsourcing, says GijimaAst
O'Keeffe and Swartz intends leveraging off its in-house technology to grow further.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Galdon Data is experiencing an increased demand for call centre solutions and services in Cape Town.
Mittal Steel South Africa, in partnership with iLAYO Software Solutions, has implemented HP OpenView ServiceCenter.
Dialogue Group is filling its board with non-executive directors that can aid it in its growth plan.
Call centre group Dialogue aims to grow its presence in SA and on the continent over the next five years.