While some SCM software vendors will tell you that technology is a cure for all supply chain woes, this is certainly not the case.
Fast moving consumer goods company National Brands started an "efficient consumer response" initiative in 2003. Three years on, it has seen tangible results.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Technology helps hospitality organisations better understand, and service their guests - allowing for consistent quality of service necessary for the 2010 influx.
ITWeb CX Summit Executive Dinner
The African BPO and call centre conference is the first for the continent.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Softline Enterprises released version 7 of SalesLogix, the company's CRM offering, which boasts expanded integrated sales, marketing, customer service and support automation.
Maximizer Software has appointed SILK Business Network as its channel partner in Nigeria.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The old adage about the carpenter`s children never being shod definitely doesn`t apply in the case of BCX. This NGN provider counts itself as its first client.
NGN has been the word on the networking street for 10 years. Still, how much benefit local companies will see, and when, is a matter for debate.
IP telephony (IPT) is changing some business rules.
It is a contact centre`s responsibility to keep client services alive, says Almarie Leimecke, director of customer services, ATIO Cape Town.