Spescom has supported outsource call centre operator Blake Holdings' rapid expansion with the deployment of Presence technology.
VoxTelecom has deployed a call centre running entirely on GSM network technology at the 2Help1 Call Centre in Hoedspruit.
The Dialogue Group will be SA`s first outsourced call centre operation to list on the JSE.
A new law could spell disaster for call centres, conference delegates heard yesterday.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Contact centre set-up cost savings alone were about R1 million, says Virgin Money.
ITWeb CX Summit Executive Dinner
Spescom DataFusion has partnered with an East African ICT provider.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
ATIO has introduced a Linux version of its CyberCall call routing solution.
StorTech will invest a million rand to offer Symantec support services in Africa.
Parity Software has added a Microsoft Dynamics CRM certification to its Microsoft Gold Certified partner status.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The trend is towards contact centres using IP, said Saab Grintek's Gavin Paynter at Contact Centres World Africa 2006.
Aspect Software has upgraded Aspect eWorkforce Management, introducing a redesigned user interface.
The Legal Aid Board has implemented HEAT, the service management and helpdesk solution from FrontRange Solutions.
As many as half of all firms that outsource could see cost overruns, says Gartner.