Convergence and customer preference is driving change in call centres.
Dimension Data's Merchants and TSYS have signed a joint venture to deliver managed services to EMEA financial institutions.
Dimension Data's Merchants has signed a joint venture agreement with payment-services provider TSYS.
The demand for advanced telephony solutions across Africa has increased dramatically, says Paul Fick, MD of Spescom DataFusion.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
If you want to know what BI vendors think about the state of their industry, you sit them down and ask them.
ITWeb CX Summit Executive Dinner
BI solutions are ready to deliver the graphs, reports and numbers to executives hungry for information. And in real-time if need be.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Customer-centric plans aim to counteract the negative perception of Telkom that persists with customers.
Five affiliated call centres grab Sacccom awards.
Spescom DataVoice's screen recording is now being offered as a standalone product.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
QuickBooks' local success is attributed to its accounting and payroll software having no annual licence fees and being easy to use.
Ascendancy Software has developed an application that replaces the manual process by which service calls were logged at a global IT company.
Maximizer Software has introduced several Maximizer 9 product enhancements and special offers aimed at SMEs.
Excel Integration uses Alchemex to develop solutions for CRM applications and has found a niche in smaller outbound call centres.