Call centres are becoming more versatile as customers increasingly use alternative channels of contact, says Gert Cronj'e, regional chief executive of Business Connexion Eastern Cape.
Eskom has met strategic goals after deploying an Avaya contact centre platform supplied and supported by Spescom DataFusion.
Customer-driven solutions, new technologies drive continued growth and success
Companies are beginning to embrace the contact centre on demand model, says Mike Renzon, CEO of Intelleca.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CRM Magazine has named FrontRange Solutions as a market leader.
ITWeb CX Summit Executive Dinner
VARBusiness has acknowledged Softline Enterprise's CRM offering, SalesLogix, for outstanding achievement in technology innovation.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Web interaction is a popular trend internationally, but has been largely ignored by the local market.
Business Objects has introduced BusinessObjects Data Quality XI for Siebel customer relationship management applications.
Johannesburg has issued a request for proposals for a disaster management centre and call centre.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Armstrong Shock Absorbers has deployed the GoldMine CRM application from FrontRange Solutions to improve sales.
Libra 4.0 is the new, multi-application version of the voice recording family of products from Spescom DataVoice.
Companies have forgotten the value that lies in establishing long-term partnership programmes, says Gary Naidoo, deputy MD of Sahara.
The Endangered Wildlife Trust uses GoldMine from FrontRange Solutions to stay in contact with its 5 000 members.