Local Microsoft Gold partner Mint has been awarded Microsoft CRM certification.
Comverse will buy privately-held Netonomy for about $19 million in cash.
MGM Mirage has moved to a centralised EMC storage infrastructure to make its data rapidly and reliably available.
3M has created a customer technical centre at its Woodmead offices.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Shell`s Cape-based call centre will offer global support.
ITWeb CX Summit Executive Dinner
SA could capture a portion of the global IT offshoring market.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
FrontRange Solutions` GoldMine IP Voice Suite solution received the 2006 IP Contact Centre Technology Pioneer Award.
SA Quantum Employee Benefits is using FrontRange`s GoldMine to trace employees who have unclaimed retirement fund benefits.
SA Quantum Employee Benefits, a financial services company, is using GoldMine, the customer relationship management solution from FrontRange,
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Call centre company now boasts 1 800 operators.
The approval of over 50 000 credit cards required greater capacity in Virgin Money`s call centre.
Vendors are vying to capture the medium-sized enterprise market.
Analysts have positioned Axios Systems in Gartner`s IT Service Desk Magic Quadrant, 2006. [Local rep: NSS]