Nortel has released its Expert Anywhere contact solution, making it possible for companies to tap into experts across an organisation.
Danware has released its latest software product for IT remote control, NetOp Remote Control 9.0. [Local rep: Networks Unlimited]
Integrated ERP & CRM software producer HansaWorld sees its global user base increase, as customers around the world bear witness to rich functionality, low cost of ownership, easy implementations and local support.
Spescom is expecting an improved full-year performance despite incurring a bigger first-half loss.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Call centre staff and their knowledge of the brand, rather than technology, is the answer to customer relationship management (CRM), an industry player believes.
ITWeb CX Summit Executive Dinner
International business software provider HansaWorld has established a firm foothold in the southern African motor industry.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Independent test lab Miercom has awarded "Performance Verified" certification to Interactive Intelligence`s SIP-based IP communications software for contact centres and enterprises.
Mobile CRM ensures customer satisfaction by enabling timely information to be sent to clients` most reliable communications device: the cellphone, says BulkSMS.
Telkom will become more customer-centric in order to minimise an expected 15% market share loss, says CEO Papi Molotsane.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Spescom DataFusion has been appointed as platinum partner for European-based contact centre company, Presence Technology.
US-based Technology Marketing Corporation (TMC) has announced that FrontRange Solutions` IP Contact Centre 5.0 is a recipient of a 2005 Product of the Year Award presented by TMC`s Communications Solutions magazine.
DVT Gauteng, the local developer of Radical, has released the latest version of its home-grown software, boosting customer relationship management (CRM), workflow control and flexibility.
During a presentation in Johannesburg recently, BizCall, the open source PABX and call centre company within the DataPro Group, launched its answer to traditional PABX and call centre solutions.