Aspect Software has upgraded Aspect eWorkforce Management, introducing a redesigned user interface.
The Legal Aid Board has implemented HEAT, the service management and helpdesk solution from FrontRange Solutions.
As many as half of all firms that outsource could see cost overruns, says Gartner.
Local Microsoft Gold partner Mint has been awarded Microsoft CRM certification.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Comverse will buy privately-held Netonomy for about $19 million in cash.
ITWeb CX Summit Executive Dinner
MGM Mirage has moved to a centralised EMC storage infrastructure to make its data rapidly and reliably available.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
3M has created a customer technical centre at its Woodmead offices.
Shell`s Cape-based call centre will offer global support.
SA could capture a portion of the global IT offshoring market.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
FrontRange Solutions` GoldMine IP Voice Suite solution received the 2006 IP Contact Centre Technology Pioneer Award.
SA Quantum Employee Benefits is using FrontRange`s GoldMine to trace employees who have unclaimed retirement fund benefits.
SA Quantum Employee Benefits, a financial services company, is using GoldMine, the customer relationship management solution from FrontRange,
Call centre company now boasts 1 800 operators.