Insurance Outsourcing Managers (IOM) has selected Microsoft CRM to provide a single point of contact for all customer-related information and to improve workflow throughout its sales process.
CRM and ERP systems have traditionally been complex and expensive, limiting them to big companies with significant IT budgets.
Whatever happened to the VOIP revolution? ITWeb goes in search of the technology that was about to change the world.
SAP AG has unveiled a CRM strategy designed to give customers maximum flexibility in deployment options.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
By the end of June, FNB`s data centres in Johannesburg and Pretoria will achieve a cost saving of R2.5 million after adopting voice over Internet Protocol, says the bank.
ITWeb CX Summit Executive Dinner
CRM solutions provider Camsoft is exhibiting the Accpac CRM range of products at Futurex this week at the Sandton Convention Centre.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Impact Africa, the Syspro division of EOH, has created a national call centre in a move to consolidate its call centres and provide a wider range of skills nationwide.
Cape Town-based switch IT, in conjunction with Duxbury Networking, has implemented a distributed Mitel IP telephony call centre for dental medical aid administrator Dental Information Systems (Denis).
Softline Enterprise's CRM product SalesLogix and international customer Conferon Global Services were selected as International Success Strategy winner by Aberdeen Group from among 800 companies researched.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Spescom DataVoice has announced double Avaya compliance acceptance for two of its recording solutions.
Aspect Software`s Unified IP will be generally available in the fourth quarter of 2006.
Three Aspect Software executives received Lifetime Achievement Awards at a contact centre industry awards banquet hosted last week by Technology Marketing Corporation in New York.
Softline Enterprise has introduced Sage 1000, which combines the benefits of enterprise resource planning and customer relationship management into a single product.