The approval of over 50 000 credit cards required greater capacity in Virgin Money`s call centre.
Vendors are vying to capture the medium-sized enterprise market.
Analysts have positioned Axios Systems in Gartner`s IT Service Desk Magic Quadrant, 2006. [Local rep: NSS]
SAP AG's CRM application has the largest share of the global market, says Gartner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Research must precede implementation, says T-Systems.
ITWeb CX Summit Executive Dinner
Atio, Tarsus Technologies and StorTech have sponsored the SABC and Nedbank Women`s Day Initiative.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom DataFusion has concluded a partnership agreement with East African ICT provider, Computer Point.
The Phone Warehouse is stepping up its recruitment drive.
Spescom has signed a strategic partnership deal in East Africa.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Petro-Logic has partnered with Pragma Africa for the provision of call centre operation services.
Technology Marketing Corporation has named Softline ACCPAC CRM and Softline Enterprise's CRM SalesLogix as 2005 Product of the Year Award recipients.
Nokia South Africa will boost its customer service offering to include an extended 24-month warranty, and an increase in collection points and walk-in service centres.
Saratoga's Fuzion call centre software has acquired its first client in Gauteng.