South African Airways (SAA) has completed the first phase of an upgrade to its interactive voice response, using a system supplied and implemented by Intelleca.
MTN has awarded a R106 million, 18-month call centre contract to a black empowerment consortium.
HansaWorld has appointed Afresh Consult as its value-added reseller in the Western Cape.
As part of a five-year facilities management contract, Pragma`s initial focus is on Shell`s operations in SA, Namibia, Botswana, Lesotho and Swaziland.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
FrontRange Solutions` GoldMine Corporate Edition has received a CRM Excellence Award for 2006 from Customer Interaction Solutions magazine.
ITWeb CX Summit Executive Dinner
Celent has named Document Sciences as a category leader for the third consecutive year in its "Insurance Software Deal Trends" report. [Local rep: Actnet]
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The regulatory body overseeing 15 500 estate agencies will issue a software tender for CRM and financial systems.
Aspect Software has released Aspect Unison Predictive Dialer 7.1, an outbound contact centre solution.
Dialogue Group is set to list on the Alternative Exchange in September.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Absa has completed a SAP implementation that is the first step in standardising its heterogeneous IT environment.
AmVia has upgraded its customer relationship management system to Microsoft Dynamics CRM 3.0.
International business processing and call centre operations will experience increasing convergence in their human resource management, a study predicts.
An industry survey shows IT support staff has little idea of the average cost of each call handled, says NSS.