Multi-tenancy contact centres result in a steady evolution away from on-site technology ownership to network-based managed services, says Mike Renzon, CEO of Intelleca.
Kensense, a German knowledge management solutions provider, has opened a branch in Johannesburg.
A Digital Mall poll shows 71% of people see customer loyalty initiatives in online retail as essential.
Absa has signed a strategy consulting agreement with PIC Solutions to support its customer management TRIAD system.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
FrontRange Solutions has introduced IP Office Suite, a business phone system within its Communication Management product family.
ITWeb CX Summit Executive Dinner
Avaya has released new versions of its Internet Protocol telephony, messaging and contact centre software.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Multi-channel pay television platform company MultiChoice has chosen a telephone call automation system from Intelleca to provide its DStv subscribers with access to an automated problem-solving agent.
Speaker verification through voice biometrics holds considerable future benefits, says Mike Renzon, CEO of Intelleca.
Romy Davis, a sales executive at Business Connexion, has won a trip to the FIFA World Cup in Germany through Avaya Sub-Saharan Africa`s channel incentive programme.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Electronic billing, marketing and customer relations company Striata has announced a major infrastructure upgrade.
ATIO Corporation has implemented its first Nortel Networks solution in South Africa.
Xtel, a fully scaleable telephone management system that operates in both single site and large multi-site environments, is managing over half a billion rand worth of telecoms spend per annum.
Business process outsourcing is key to SA`s economic growth, but the high cost of telephony stands in its way, says Phumzile Mlambo-Ngcuka.