SAS has been positioned in the Leaders Quadrant in the 'Magic Quadrant for Customer Data Mining, 1Q06' report by Gartner.
Spescom DataVoice, has extended its partnership with Siemens by adding support for the very latest Siemens HiPath CAP 3 telephony architecture to its solutions.
Genesys has introduced two products designed to ease call routing and manage call centre IP infrastructure, the company says.
Softline Accpac has announced the immediate availability of the latest version of its customer relationship management (CRM) solution, Accpac CRM version 5.8.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
DataPro has acquired open source PABX and call centre vendor BizCall.
ITWeb CX Summit Executive Dinner
Joint Venture Pump Services has implemented HEAT, the customer service management solution from FrontRange Solutions, to gain better control of its daily activities.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Kagisano Group Holdings invested R1.3 million in call centre technology from Spescom DataFusion.
The latest version of Microsoft CRM will be on show at Customer Management World Africa until 10 March, says Liquid Thought.
There has been growth in the use of new technology in call centres, the Merchants Global Contact Centre Benchmarking Report 2006 has revealed.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
A change in its revenue profile has helped improve margins, says Interconnective Solutions.
The IEC`s call centre received about 85 000 calls relating to last week`s municipal elections.
A company`s reputation may be solidly based on the quality of its call centre services, say research firms.
Touchline Media, a subsidiary of the Media 24 group, has invested in call centre technology from Spescom DataFusion.