CosmoCom has been awarded its second US patent, centred on its Internet Protocol call centre technology. [Local rep: Intelleca]
Avaya has announced a new agreement with Dimension Data in the UK to underpin its growth strategy for contact centres and IP telephony.
FrontRange`s share has plummeted in the wake of Friday`s news that the group is to delist.
Allstate Insurance Company has deployed Avaya Internet Protocol telephony solutions at new locations in the US and Canada.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
HSA Management Systems, a provider of corporate and employee-related management systems, has implemented a risk management solution using Microsoft customer relationship management (CRM) technology.
ITWeb CX Summit Executive Dinner
Local VoiceGenie Technologies distributor Intelleca says it has made a significant contribution to the record revenue run registered by VoiceGenie.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom DataVoice has entered into a strategic alliance with Key Performance Technologies.
E-billing is not only about saving money on paper and postage, it can help companies build better relationships with customers, deflect calls from contact centres and speed up collection of payments.
SME uptake is driving growth in the local market for PBX and other voice switching technology, says research firm BMI-TechKnowledge.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Grintek Technologies is expanding its use of FrontRange Solutions` service management solution, HEAT, to enhance its service offering while cutting the cost of service delivery.
Call centres worldwide are increasingly relying on technologies such as interactive voice response to reduce costs while maintaining high levels of customer service, says Dr Bill Scholz, architect director at Unisys.
Witness Systems, distributed in SA by GijimaAst, has released Impact 360, its new workforce optimisation solution.
International customer relations management magazine, CRM, has recognised SAS as the leader in CRM analytics, presenting two awards to the company at a recent ceremony in San Francisco.