SA is poised to get its own virtual call centre agents, based on a successful Australian technology.
Montecasino and Infinity have developed a new solution to expand the casino`s loyalty card programme to external vendors.
Dimension Data has urged contact centres to participate in its eighth global study to benchmark performance levels and best practices within the industry.
CIDA City Campus has launched a contact centre simulation site to train call centre agents.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
If your business runs a customer relationship management (CRM) application, it qualifies as a call centre, says Rasheed Hargey, managing executive of Tellumat`s communications group.
ITWeb CX Summit Executive Dinner
3Com has enhanced its Internet Protocol (IP) telephony software for small and medium enterprises (SMEs).
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
IBM`s new Integrated Delivery Centre should have positive local spin-offs, says IBM.
NSS has introduced assystMobile, the next-generation mobile companion client to its core Axios Systems assyst help-desk and IT service management solution.
Unisys has introduced its Natural Language Speech Assistant application suite to SA`s telecommunications industry.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Intelleca Voice & Mobile, in a consortium with Grintek Telecom and DigitalMall, has completed a R7 million contact centre solution for Ghana Telecom.
Local Softline ACCPAC business partner, AccTech Systems, has been contracted to install ACCPAC`s suite of solutions at medical device distributor, Baroque Medical.
Intel IT is helping cut Intel`s operating costs by saving on licences and going wireless.
Customer relationship management (CRM) is now second only to strategic planning, and is said to be used by four out of every five companies, says Grant Chapman, MD of Camsoft Solutions.