Adaptec has awarded Ingran IT Adaptec Platinum partner status for external storage.
Multi-channel customer management integration does not come without its challenges.
Formerly Bytes Business Solutions Spearhead, the SAP division has enjoyed a longstanding relationship with international software vendor SAP.
Kathea Communications is providing a headset support solution to its local customer base.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Genesys Telecommunications Laboratories, an Alcatel subsidiary, has announced the local availability of its Enterprise IP Contact Centre and Network IP Contact Centre products.
ITWeb CX Summit Executive Dinner
Tellumat has formed a partnership to distribute Inter-Tel`s communication solutions in SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Siebel is planning a thrust into the untapped $20 billion custom-built CRM market.
King Pie has outsourced its national consumer line and franchisee call centre to Solutional.
After three days as CEO, the new Siebel chief has pledged his commitment to the client base.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
UCS Solutions has won a multi-million rand Ellerines satellite connectivity deal.
The Scientia Tracer package, designed for customer quality management, has been released.
Jacada has appointed Spescom DataFusion as the sole South African distributor of the Jacada Fusion call centre agent productivity solution.
Enterprise portals will help solve the top challenges facing modern business organisations, says Gartner.