The Plantronics VistaPlus DM15 headset adapter, which automatically adjusts the volume for call centre staff to ensure effective audio levels, has been introduced.
The FrontRange Heat 8.3 customer relationship management solution has been introduced.
Storm has won a deal to supply call centre operator, The Dialogue Group, with VOIP services.
Maximizer enterprise software has received an ISM top 15 small and medium-sized business software award for 2005.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In a world where quality and price differences have narrowed to the point of insignificance, delivering a distinct and relevant customer experience is vital if businesses want to win the hearts and minds of customers.
ITWeb CX Summit Executive Dinner
SAS says its customer, Spanish retail bank Bankinter, has won the Gartner European CRM Excellence award.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Telkom has asked its customers to be patient as it tries to correct a system problem that has led to some call centres not responding promptly.
Enhanced collaboration among SAP's various customer-facing teams has seen the company deliver better value to customers, it says.
Fantastic 1 has launched its mobile solution offerings to the local market.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
SA could create 150 000 new call centre jobs in the next three years, says Ryan Falkenberg, MD of Hi-Performance Learning.
The Contact Centres World Africa 2005 conference will be held at the Sandton Convention Centre in July.
SAS Institute SA has presented 45 of its customers with awards in recognition of their contribution to the growth of the company.
The Mitel Contact Centre Solution has been integrated with Microsoft Office Live Communications Server 2005 and Office Communicator 2005.