SA is one of the world`s highest-cost locations for offshore call centre agents, according to a new study. But this is not necessarily bad news.
Gartner has identified FrontRange Solutions as a global market leader in the IT service desk for enterprise management market, based on new licence revenue.
Dimension Data recently received the solution provider award at the KZNonSource contact centre awards ceremony held in Durban.
Companies and individuals received recognition at the annual Gauteng Contact Centre Awards ceremony this weekend.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer relationship management (CRM) has rejuvenated itself, with the worldwide market returning to positive growth.
ITWeb CX Summit Executive Dinner
A call centre implementation facilitated by Atio for MediKredit Integrated Healthcare Solutions has improved the company`s client service and reporting.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
SA and Indian industry bodies have signed an agreement on closer cooperation on business process outsourcing and contact centre initiatives.
To create business opportunities for growth, not only customers, but customers` customers need to be understood, which provides an opportunity to offer unique value.
Concerto Software has posted second quarter revenue of $69 million, a 73.8% increase compared to $40 million from the same period last year.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Jeremy Waterman, MD of Softline Accpac, discusses the essential role customer relationship management technology plays within today's contact centre.
Saratoga Software has launched a model to provide start-up call centres with access to software at an affordable rate.
South Africa`s growing offshore contact centre industry cannot afford to be complacent, warns Datamonitor.
Johannesburg has positioned itself as SA`s call centre hub, says David van Niekerk, Joburg 2030 economic programme manager.