The connection between customer and employee experience is the foundation of successful call centres, says Smartz Solutions.
Executive head Mishaya Chettiar details the insurtech start-up’s business model and its plan to expand its operations to India.
Artificial intelligence is improving employee experience and productivity in fields such as sales, marketing and customer service.
Observability brings together monitoring, visibility and automation, helping eliminate business pain points and making it easier to keep systems healthy.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Hyper-personalised print humanises consumer marketing, says Canon.
Advanced self-service chatbots are becoming a must-have for quick and convenient customer assistance, says 1Stream.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Four reasons why organisations should move away from the siloed data management approach and go the holistic route.
With the theme: ‘Everything, everywhere, all at once’, the event will explore the key issues and challenges facing CX decision-makers.
CipherWave Business Solutions partners with selected hyperscalers like Microsoft Azure and Huawei Cloud to expand its cloud capabilities and offer customers more choice, says Wayne D’sa, CEO of CipherWave.
The private hospital group releases the first iteration of its app, in a move to provide streamlined healthcare processes.
Almost half of surveyed firms are considering ChatGPT to enhance CX, but consumers still prefer the human touch.