The company announced updates to its partner programme at the Pure//Partner Forum, including new incentives, billing automation and intelligent visibility into customer assets.
The company had to prove it employed a strong team of well-trained and certified AWS technical experts, and show a market-leading customer experience focus.
The integration of artificial intelligence and messaging platforms is transforming how banks and insurance companies interact with their customers.
AfriGIS has provided a text-based weather warning system that MiWay uses to alert its clients about severe weather conditions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company was recognised as one of the top 100 companies shaping the future of AI in finance.
ITWeb CX Summit Executive Dinner
Personalising the customer experience is necessary to build and improve customer satisfaction and loyalty, says Shakeel Jhazbhay, GM: Digital Business Solutions at Datacentrix.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The fintech firm officially rebrands to EFT Corporation, following its acquisition of EFTCorp in January.
Microsoft Dynamics 365 is the go-to solution for helping businesses transform their customer experiences, says The CRM Team.
Local couriers face a unique set of challenges and opportunities, as Amazon, Shein and Temu disrupt SA’s e-commerce market.
The retailer’s crypto payments jump to R1 million a month in sales, as shoppers pay for groceries, data, airtime and municipal bills using the digital currency.
DocFusion enterprise document generation changes the game for Salesforce users.