The multi-acquiring solution encountered technical issues with its first priority processing bank, so it swiftly switched operations to the second priority bank.
A good CRM software solution can assist any business in being proactive in its thinking and operations, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
The company has appointed Ryan Martin as its Ivanti product manager.
The Unemployment Insurance Fund urges citizens to use its online systems to access employee benefits.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
ServiceNow.org is committed to helping non-profits support disaster deployment, refugee resettlement, volunteer and member management quickly and efficiently.
The ministry develops an over-the-top platform to reach social welfare beneficiaries, to be piloted for 12 months.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Customers want to buy policies, file claims and manage their accounts with a few taps on their smartphones, says Annalie Terblanche, COO at SilverBridge.
Digify Africa and Stanlib open applications for the free, 10-week 2023 digital general practitioners training programme.
More companies turning to multi-factor authentication to boost security without compromising customer experience.
The integration of artificial intelligence into customer experience has been a game-changer for many businesses worldwide.
Customer engagement approaches need to evolve into the opti-channel realm, says Gert Swart, group CTO of Connect.