The company redefined AI as ‘affectionate intelligence’ and highlighted the technology’s key role in elevating the customer experience.
Consnet deployed Sinch CPaaS integrated with SAP Service Cloud to give JD Group's customers multi-channel customer engagement with context.
MultiChoice's streaming service will relaunch with a new app and new product suite slated.
Register your domain name and build a website that reflects your brand, showcases your products or services and provides easy ways for customers to contact you.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
These calls included various incidents such as accidents, medical emergencies, suicides, trauma cases, and others.
Traditional pro-code development teams are expected to shift from experimental phases to embedding TuringBots into their software development life cycle.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In 2024, AI-powered tools like chatbots and virtual assistants will be essential for sales teams.
The Department of Tourism banks on a number of security measures, including the Secura Traveller app, to ensure the safety of tourists during busy festive period.
The Department of Transport takes a staggered approach in rolling out its smart enrolment solution, with plans to reach 55 centres before going live in all provinces.
The private hospital group advances colorectal robotic-assisted procedures at Netcare Milpark Hospital in Johannesburg.
With 2024 on the horizon, experts predict a year of accessibility and inclusivity in the artificial intelligence sector.