By bringing together human interaction and technology, and harnessing connected data, companies can create better experiences for customers and employees, says Karl Reed from Connect SA.
Since the efficiency of business processes determines success, it’s vital to get the flow right. Process mining can unveil hidden insights.
By prioritising customer satisfaction, Zoho has fostered long-term relationships and built a loyal user base, resulting in sustained growth, says Centrax Systems.
Enhance your customers’ Microsoft 365 data management strategy.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
How to make money through referrals.
How to modernise and unify for better experiences and resilience.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Forward-thinking companies are transforming contact centres to re-imagine how they interact with customers and deliver memorable outcomes, says Karl Reed, Connect SA.
Cyber crime leaves companies struggling to strike a balance between effective online security and a seamless customer experience.
FlashArray//E will expand customers’ options to tackle data growth down to 1PB without the need for offline archives or expanding expensive disk systems.
The company presents Smart Conversations, a powerful AI capability integrated into Sinch's Conversation API.
Respondents stand a chance to win a lucky draw prize, a Takealot voucher to the value of R3 000.