The electric vehicles are driven by previously unemployed youths who earn commissions from sales and sign-ups.
CCI South Africa establishes a contact centre in KwaZulu-Natal’s biggest township, with plans to grow in the community.
When implementing AI and chatbots to connect with customers, there must be a balance of machine intervention and human empathy.
Arthur Goldstuck’s latest book unpacks the fundamentals of artificial intelligence, providing an overview of the technology’s rising popularity.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Rather than replace contact centre agents, AI is poised to enhance their capabilities and redefine their roles, says Martin Cross, chief strategy officer at Connect.
Customer communications affects so many different aspects of a business.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Cricket SA partners with sports tech platform LootMogul, to boost its digital offering and reach a global fan base.
Going beyond chatbots, digital agents tap into GenAI to solve problems for customers.
Marketplace enables Altron to sell any Microsoft CSP licensing directly to customers.
In pursuit of becoming an API- and artificial intelligence-led organisation, the telco ramps up its AI strategy.
A mobile-first approach improves customer experience, so companies should consider remote server and cloud access for mobile as standard for employees.