Witness Systems has appointed Implement IT as a local reseller.
Contact practitioners who implement multimedia communication channels without the necessary service level agreements risk damaging their company brands.
A conference on offshore opportunities turned into a telecoms griping session in Cape Town yesterday, after an international speaker said he saw no improvement in the local industry.
Cost is an omnipresent enigma that, try as we might, still manages to sneak up on us when we think we have it buttoned down.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A single customer database is essential for effective customer interaction, delegates to a single view of the customer conference have heard.
ITWeb CX Summit Executive Dinner
The ArabellaSheraton Grand Hotel in Cape Town has deployed FrontRange HEAT service management software.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom DataFusion has completed a call centre upgrade for Sovereign Health, a medical scheme administration company.
ProScan Systems has upgraded its support services with the HEAT help-desk and call centre system.
Cape Town`s ArabellaSheraton hotel has installed a guest service tracking system, managed by HEAT service management software.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
FrontRange Solutions and Sourcecom have signed two agreements to enable the companies to benefit from market shifts in telephony services and customer relationship management.
Dimension Data`s Mike Fairon says the latest contact centre research suggests companies risk losing more customers due to cost-cutting.
Local financial institutions are following the European trend of minimising the use of people in call centres, says Dimension Data company Merchants.
The mySAP CRM platform has been enhanced to benefit telecommunications companies, says SAP.