Great leaders recognise that the success of their brands depends on their people.
Medscheme has contracted FrontRange to customise the HEAT service and support solution to improve its administration systems.
Tilos Business Solutions, the international solution developer and outsourced service provider, has launched www.infoslips.com
Interactive Intelligence will provide Central Taxis with the Customer Interaction Centre contact centre automation solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Spescom DataFusion has implemented Avaya call centre technology at Innofin.
ITWeb CX Summit Executive Dinner
The Western Cape call centre industry attracted R380 million in new investment commitments last year - and 2005 should see similar investment, says CallingtheCape.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Contact centres could pay about R120 000 a month for a 2MB line to carry VOIP calls. This is thought to be a saving of around 30% on equivalent Telkom costs.
FrontRange has provided Grindrod with the HEAT version 8 service management solution.
Locally developed and implemented Radical software has enabled one of SA`s big four banks to implement a call centre solution in record time.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Spescom DataFusion has deployed an Avaya call centre upgrade for Direct Axis.
Implement IT has broadened its internal offerings to include ACCPAC CRM and Witness eQuality services.
Max-Active SA believes customer relationship management (CRM) is a central tool for creating sustainable growth.
Customers can only experience total satisfaction if the company promotes a culture of service delivery, says Appie Pema, MD of Aptronics.