IS Partners has received the Microsoft CRM partner of the year award.
Dialogue Group has produced its first outsourced contact centre graduates.
Gush will exhibit its customer relationship management solution at Futurex Cape next week.
The University of Victoria has licensed the Computer Associates (CA) Unicenter ServicePlus Service Desk solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Enterprise Connection has installed Datatex telephony software at Virgin Active for use in its call centre.
ITWeb CX Summit Executive Dinner
Vodacom is using the SAS Activity Based-Management solution to help it determine the best products for its customers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Interactive Intelligence has announced the launch of version 2.3 of its Customer Interaction Center (CIC) software across Europe.
Western Cape premier Ebrahim Rasool and his finance minister Lynne Brown will tour the UK and Holland this month to promote the province`s call centre industry.
The Tilos Business Solutions InfoSlips employee and customer relationship management software has been announced.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Multinational contact centre company Dialogue Group plans to create more jobs in SA as a result of telecoms liberalisation.
Doug Leather, former CEO of Knowledge Factory, has established Reap Consulting, a company focusing on the production of customer management strategy and programmes.
Telecommunications liberalisation will be a boon for the blossoming call centre industry, says CallingtheCape.
SAP Africa has released a series of Business Productivity Packs for the mySAP CRM 4.0 solution.