Open source telecoms solutions company OpenVoice was launched officially last night.
Novell SuSE Linux business partner Arkateq has implemented the Vtiger customer relationship management system.
Camsoft Solutions, in conjunction with SalesBytes, will host a customer relationship management (CRM) seminar in Sandton on Wednesday.
Gartner has rated Computer Sciences Corporation (CSC) in two of its Magic Quadrants.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Most of the IT solutions on offer claim to be complete, end-to-end offerings, but some are more complete than others. Are there really degrees of complete?
ITWeb CX Summit Executive Dinner
Cornastone has established a dedicated call centre for its local customers utilising HP hardware and software solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies have to use new ways to reach customers and monitor and reduce the costs of managing customers through products and systems harnessed to the Internet.
The company offers VOIP and converged service solutions to government departments, corporates and home users.
Cape Town has been voted the top international offshore contact centre location.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Outsourcing is only one factor that will affect jobs in US and Western European companies` IT departments, says Gartner.
Avaya has introduced new releases of its unified communication and contact centre solutions.
The past seven years have seen a 1 500% increase in child porn images available and almost all of this is due to the Internet, says the South African government.
Backup Storage Facilities (BSF) has announced a mystery visit programme to measure and improve service levels.