AMR Research says PeopleSoft has the highest usage among customer relationship management (CRM) users.
Technology companies must focus on customers if they are to remain successful, said Oracle president Charles Phillips, opening Oracle OpenWorld in London.
Companies can move to real-time workflow by managing the embedded knowledge that exists in the organisation, says Sybille McCloghrie, director of Tilos.
Key Performance Technologies (KPT) has launched the Qnique suite of modules that are browser-based and designed for managing people within contact centres.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Packeteer has introduced 24x7 technical phone support for its suite of PacketCare services, says local distributor IT Wise.
ITWeb CX Summit Executive Dinner
A company that approaches customer management sensibly will achieve considerable profit improvements.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Willy Govender has been named the CSSA KwaZulu-Natal IT Person of the Year.
Misconceptions about CRM are hampering its adoption in SA, says Gush Technologies.
Call centres are a sustainable economic model for the Western Cape, and CalltheCape says they will be around for some time.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
After a three-day ordeal with the Discovery Health call centre, I have further evidence that even the best-architected IT solutions are not 100% idiot-proof.
Unison has developed the Superior Service Initiative service-tracking software to improve its customer service.
Business Connexion, which recently became a gold Avaya business partner, says it is gaining market share.
Sonnenberg Hoffmann Galombik is using the FrontRange Heat service and support application to manage its help-desk.