FrontRange has installed the Goldmine customer relationship management package at Foster-Melliar.
Telecoms deregulation and the contact centre industry will be the focus of a voice over Internet Protocol conference in Cape Town in January.
Executives are becoming disillusioned with technology-driven customer relationship management (CRM), says Reap Consulting MD Doug Leather.
EDS has been awarded the contract to improve the customer service and debt collection of the British Columbia Ministry of Provincial Revenue.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Business Connexion, in conjunction with Siemens and SAP Africa, has implemented SAP CRM version 4 at Volkswagen in the Eastern Cape.
ITWeb CX Summit Executive Dinner
ILCLerumo has deployed the Celesta Oy mBusiness application at Johnson & Johnson Medical Middle East.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Camsoft Solutions says the Maximizer Enterprise 8.0 solution is enjoying success in the local market.
Examining the issues that will be important to most organisations implementing or enhancing their customer management strategy in the next year.
FrontRange has provided Tibbett & Britten, a multi-client distribution network in SA, with the Heat service and support solution.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The FrontRange Heat service and support solution has improved service levels at the University of the Western Cape (UWC).
Avaya has announced its Contact Centre Express solution for medium-sized businesses.
Local Jacada reseller CommerceQuest SA says US provider of outsourced communication solutions, West Corporation, is using Jacada Fusion to assist its contact centre agents.
Tracey Newman, MD of FrontRange, discusses the evolution of the help desk into a service desk.