Spescom DataFusion and Spescom DataVoice have upgraded Auto & General's contact centre infrastructure.
Initially designed as a text notification of voicemail, SMS messaging has transformed into an important communications channel in the networked world of business and social interactions.
Spescom DataFusion has implemented the Avaya Internet Protocol Office call centre solution at Financial Management International (FMI).
Several Eskom customer services divisions are benefiting from the Key Performance Technologies Qnique: QAssessment browser-based call centre evaluation tool.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Previously disadvantaged people, many of them women, have been the main beneficiaries of the Western Cape call centre industry growth, according to a survey.
ITWeb CX Summit Executive Dinner
The Western Cape Schools Network has deployed the FrontRange Heat customer service management solution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
AST Networks has provided BP Lubricants with a customer contact solution with an automated call distributor.
MTN has ended its third-party partnership with eBucks.
First Technology has improved its customer service levels since upgrading its call centre with Radical software from Solutional.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Dimension Data has been awarded the Cisco Systems Internet Protocol Contact Centre Enterprise accreditation.
AccTech Systems has streamlined the IT back office solutions of the Natal Sharks.
For most companies, the next generation of customer relationship management programmes will demand strong leadership.
Epicor has been selected by the editors of Start Magazine as one of the `Hottest Companies of 2004`, says local reseller New Era Solutions.