Fujitsu is one of several global companies using SA as its call centre hub.
It seems I am not the only one frustrated beyond measure with the inanities of the service industry in SA.
The number of call centres in SA will double by 2008, says Datamonitor.
Concerto Software has been positioned in the visionary quadrant of the Gartner Magic Quadrant for contact centre infrastructure.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
iLayo has implemented the Peregrine ServiceCentre at the University of Pretoria to centralise its in-house IT functions.
ITWeb CX Summit Executive Dinner
South African international call costs should drop to 20c a minute soon, says SACCCOM.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The hosting of an international contact centre and BPO conference in SA shows this country is seen as a top offshore location, says the conference organiser.
British-owned The Evolution Group is investing R75 million in its South African call centre operations.
South African telecommunications prices may fall to a level where they are comparable to those in India, says Western Cape premier Ebrahim Rasool.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Customer relationship management (CRM) remains an important differentiator in the supply chain, says Paul Whalley, MD of IFS SA.
Tellumat will distribute Inter-Tel`s communication solutions for contact centres.
The Jacada Fusion platform provides a departmental approach to call centre integration, says Alex Steyn, MD of CommerceQuest SA.
The Customer Management SA Conference will take place on 2 November in Cape Town.