Spescom will supply Blake and Associates with a voice recording solution for its KwaZulu-Natal call centre.
Knowing when a customer is going to take his/her business elsewhere is critical for companies, says Suben Moodley of Knowledge Factory.
The CorpIT SupportIT help-desk solution has completed the Microsoft platform test for independent software vendor solutions at VeriTest.
Frost & Sullivan has awarded Unisys its 2004 Customer Service Award in the enhanced carrier messaging platforms market.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
SA is a preferred destination for outsourced call centre services, say local delegates to the 2004 International Call Centre Expo in the UK.
ITWeb CX Summit Executive Dinner
Spescom DataFusion has supplied a voice recording solution to SA Home Loans.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
It is important to observe client interactions that may have a harmful effect on business in a contact centre environment, says Charl van der Merwe, product manager of Spescom DataVoice.
ContactinGauteng has recognised the contact centre achievements of Merchants with the International Award 2004.
Witness Systems has appointed AST Networks as a preferred partner.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Hi-tech tools are promoting SA, with a new global call centre launched in Joburg and a national portal passing a million hits a month.
The SAS Web Analytics customer intelligence software assists companies to predict customer behaviour.
Influencing customer behaviour is key to profitability, says Andreas Weigend, former chief scientist at Amazon.com.
The Atio Customer Interaction Centre 2.3 communications application suite has been released.