In today`s economy, it is common knowledge that retaining customers can be up to 100% more profitable than acquiring new ones.
Gaining customer insight will allow companies to improve customer revenue, growth and retention, says Jens Echtermeyer, programme manager at SAS Institute.
SA is becoming a preferred destination for outsourced Dutch contact centres.
The three cellular networks have been rated at the top of a new National Customer Service Delight Index.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Jacada legacy integration solutions have assisted RCI and Quick & Reilly to improve their call centres, says local Jacada distributor CommerceQuest.
ITWeb CX Summit Executive Dinner
Airports Company SA (Acsa) has deployed an automated telephonic flight information system from Intelleca.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Unisys Africa has re-implemented the help-desk of cellular operator Cell C.
Knowledge management is about managing an organisation`s intellectual assets so that available information and knowledge can be consistently delivered on demand.
NetSuite has announced the launch of NetCommerce.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Customer relationship management software will get added publicity when US company Salesforce.com goes public on the New York Stock Exchange tomorrow.
A new contact centre initiative believes SA is a hidden gem.
The Parallel Auto Helpdesk solution has been short-listed for a European Call Centre award, Parallel says.
The SAS Web Analytics solution for promoting the Web channel has been announced.