Fujitsu Services is to transfer its internal help-desk operation from the UK to its local subsidiary, ICL.
Local RSA Security distributor SecureData has announced the availability of the RSA Sign-On Manager enterprise access solution.
Adroit Technologies is using Opus business analysis software in its Johannesburg-based call centre.
Onyx Software and Interactive Intelligence have joined forces to reduce cost and complexity of contact centre automation and CRM integration.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Sage Enterprise Solutions is to launch its SalesLogix customer relationship management (CRM) solution.
ITWeb CX Summit Executive Dinner
SAS has provided US Bank with its Marketing Automation and Interaction Management solutions to improve customer relationship management.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Microsoft Business Solutions has announced enhancements to its CRM 1.2 solution due to be released in August.
The ultimate level of customer loyalty is "advocacy", in which customers do your marketing for you without being asked.
Barloworld`s call centre has added a satellite tracking system to boost customer relations.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Famous Brands has outsourced its national consumer line and franchisee call centre to Solutional.
Eskom`s massive new R40 million customer relationship management (CRM) system is in the final testing phase, and is expected to be operational by October.
In today`s technology roundup: Lindows to keep its name, SMS Plug in for Outlook available, Sungard installs 500-seat call centre, and the latest Flash to compete with Windows.
The Customer Contact World Africa expo will take place from 28 to 29 July in Sandton.