SAP begins a series of regional launches for its Business One generic management products for SMEs today.
Spescom DataVoice will include the Key Performance Technologies (KPT) Qnique solution in its DataVoice product range.
Avaya has been granted a patent for its Location Enhanced Automatic Work Distribution contact centre software.
Foster-Melliar has introduced its Significant Service training workshop aimed at developing the customer service skills of frontline staff.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Some CRM lessons learnt from the past and a way forward for organisations that want to manage their customers well.
ITWeb CX Summit Executive Dinner
The benefits of offshore contact centres will come under the spotlight at an offshoring conference in Cape Town.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
IS Partners has received the Microsoft CRM partner of the year award.
Dialogue Group has produced its first outsourced contact centre graduates.
Gush will exhibit its customer relationship management solution at Futurex Cape next week.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The University of Victoria has licensed the Computer Associates (CA) Unicenter ServicePlus Service Desk solution.
Enterprise Connection has installed Datatex telephony software at Virgin Active for use in its call centre.
Vodacom is using the SAS Activity Based-Management solution to help it determine the best products for its customers.
Interactive Intelligence has announced the launch of version 2.3 of its Customer Interaction Center (CIC) software across Europe.