Western Cape premier Ebrahim Rasool and his finance minister Lynne Brown will tour the UK and Holland this month to promote the province`s call centre industry.
The Tilos Business Solutions InfoSlips employee and customer relationship management software has been announced.
Multinational contact centre company Dialogue Group plans to create more jobs in SA as a result of telecoms liberalisation.
Doug Leather, former CEO of Knowledge Factory, has established Reap Consulting, a company focusing on the production of customer management strategy and programmes.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Telecommunications liberalisation will be a boon for the blossoming call centre industry, says CallingtheCape.
ITWeb CX Summit Executive Dinner
SAP Africa has released a series of Business Productivity Packs for the mySAP CRM 4.0 solution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
AMR Research says PeopleSoft has the highest usage among customer relationship management (CRM) users.
Technology companies must focus on customers if they are to remain successful, said Oracle president Charles Phillips, opening Oracle OpenWorld in London.
Companies can move to real-time workflow by managing the embedded knowledge that exists in the organisation, says Sybille McCloghrie, director of Tilos.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Key Performance Technologies (KPT) has launched the Qnique suite of modules that are browser-based and designed for managing people within contact centres.
Packeteer has introduced 24x7 technical phone support for its suite of PacketCare services, says local distributor IT Wise.
A company that approaches customer management sensibly will achieve considerable profit improvements.
Willy Govender has been named the CSSA KwaZulu-Natal IT Person of the Year.