Misconceptions about CRM are hampering its adoption in SA, says Gush Technologies.
Call centres are a sustainable economic model for the Western Cape, and CalltheCape says they will be around for some time.
After a three-day ordeal with the Discovery Health call centre, I have further evidence that even the best-architected IT solutions are not 100% idiot-proof.
Unison has developed the Superior Service Initiative service-tracking software to improve its customer service.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Business Connexion, which recently became a gold Avaya business partner, says it is gaining market share.
ITWeb CX Summit Executive Dinner
Sonnenberg Hoffmann Galombik is using the FrontRange Heat service and support application to manage its help-desk.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom DataFusion and Spescom DataVoice have upgraded Auto & General's contact centre infrastructure.
Initially designed as a text notification of voicemail, SMS messaging has transformed into an important communications channel in the networked world of business and social interactions.
Spescom DataFusion has implemented the Avaya Internet Protocol Office call centre solution at Financial Management International (FMI).
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Several Eskom customer services divisions are benefiting from the Key Performance Technologies Qnique: QAssessment browser-based call centre evaluation tool.
Previously disadvantaged people, many of them women, have been the main beneficiaries of the Western Cape call centre industry growth, according to a survey.
The Western Cape Schools Network has deployed the FrontRange Heat customer service management solution.
AST Networks has provided BP Lubricants with a customer contact solution with an automated call distributor.