SA is a "hidden gem" in terms of the services it can provide to companies looking to move their call centre businesses offshore, says an international analyst.
Business application vendors have great products to sell, offering simplified access to complex computation models and enormous stores of corporate data. Yet, they often deliver below expectations.
Atio and its partner Multi-Tech Systems will implement a 10-seat contact centre solution for the Nigerian Communications Commission.
Avaya partner Spitfire Technology has implemented the Avaya Internet protocol telephony and contact centre system at Arsenal Football Club.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Bizworks has contracted Dimension Data to plan, build and support its new call centre infrastructure, in a three-year deal worth R10 million.
ITWeb CX Summit Executive Dinner
The First Technology national call centre has been upgraded to deliver new services.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Local Macromedia distributor Dax Data has provided Benefit Recovery Services (BRS) with ColdFusion MX technology for its call centre.
Many major companies routinely make important decisions based on remarkably inaccurate data, says Gartner.
The Nelson Mandela Metro is implementing a new call management system that developers say is on par with its European and US counterparts.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Sage will demonstrate the latest versions of its business management, business intelligence and customer relationship management solutions at Futurex in Sandton next week.
European marketing organisations are increasingly using the global customer intelligence expertise of SAS, the company says.
Customer service is often seen as a necessary cost, rather than an opportunity to build and retain a loyal customer base.
A traditional Microsoft value-added reseller has found a 'diplomatic' product to help it participate in the open source movement without upsetting the US giant.