Call volumes surged at the Electoral Commission`s call centre during the final days of voter registration.
SAS Institute believes that predictive analytics can improve customer relationship management (CRM) results.
First Technology and Tomorrow`s Technology Solutions (TTS) will provide a guest management solution to hotel groups around the country.
Grintek Telecom, DigitalMall and Emmanuel's Staffing Solutions have provided the Electoral Commission (EC) with an outsourced call centre to handle voter enquiries.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer Inter@action Solutions magazine has given the PeopleSoft Predictive Analytics for Customer Relationship Management a product of the year for 2003 award, says PeopleSoft.
ITWeb CX Summit Executive Dinner
SA`s burgeoning call centre and business process outsourcing industries will have a chance to showcase what they can do in a series of upcoming roadshows.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Avaya has supplied customer relationship management provider Teleperformance with contact centre solutions.
SA must develop a unique business process outsourcing model if it is to compete with other countries that have established track records, says the Cape IT Initiative.
The Oracle Customer Data Hub, designed to give an enterprise view of customer information, has been released.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Atio has provided the Health Professionals Council of SA (HPCSA) with a call centre solution to improve its communications efficiency.
The Ascential Developer Net enterprise data integration centre has been launched.
Citrix Systems has posted fourth quarter revenue of $157.7 million, compared to $148.8 million for the same quarter last year, a 6% increase.
The UK`s The Budget Group is investing heavily in a contact centre facility in Cape Town.