JP Financial says it has benefited from Alcatel`s call centre software.
Implementing the IT Infrastructure Library (ITIL) standard will enable companies to deliver high quality IT services, says Wilhelm Hamman, business technologist at Computer Associates Africa.
The International Data Corporation (IDC) has named EDS as one of the top six global customer relationship management services providers for last year, says EDS.
Orion Telecom has developed a customer relationship management (CRM) system for its staff.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The PeopleSoft EnterpriseOne CRM 8.9 application has been released.
ITWeb CX Summit Executive Dinner
Customer relationship management (CRM) plays a major role in enabling companies to achieve the goals set out by management.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Siebel Systems and IBM will make the Siebel Customer Resource Management (CRM) OnDemand software service available to the local market.
Microsoft Business Solutions says its Customer Relationship Management (CRM) 1.2 solution will be available from January.
The ACCPAC Customer Relationship Management (CRM) 5.6 application has been launched.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
JSE-listed FrontRange`s US subsidiary says the opening of an office in Shanghai is the start of its expansion into China.
Wimpy has outsourced its national call centre to Solutional.
Rackspace Managed Hosting Europe believes that service levels need to be raised in the Web hosting industry.