SAS will release an enhanced version of the SAS Marketing Automation solution during the second quarter of this year.
The Maximizer Enterprise 8.0 customer relationship management (CRM) program has been launched.
UniPress has announced the strongest fiscal quarter to date for its Footprints product line, says local UniPress distributor Titan5 Holdings.
Accenture has implemented a contact centre to serve the Coega Industrial Development Zone.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Local e-business software developer Global Vision IT will implement its Eureka! Relationship marketing application at the Diageo drinks business operations in South America.
ITWeb CX Summit Executive Dinner
Unisys has been contracted to implement and oversee infrastructure managed services for Avis Europe.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Concerto Software has provided MTN with the Unison outbound contact centre solution.
PIC Solutions will provide Riyad Bank with custom application scorecards for its consumer loans portfolio.
Poor data quality is the reason many well-planned and executed implementation projects ultimately fail.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The IEC call centre is increasing its staff complement to 110 to cope with the flood of calls ahead of next week's election.
Several companies, including Grintek Telecom and DigitalMall, have partnered to provide the Independent Electoral Commission (IEC) with a contact centre solution for the elections.
A local customer relationship management solutions development company is preparing to launch an on-demand version of its product, and hopes to take on the international market.
EWeek has named NetSuite 9.0 as its customer relationship management product of 2004.