If more companies invested in the ability to measure their customers correctly, we wouldn`t be in the position we are in today with regards to CRM, where executive disappointment with projects ranks as high as 75%.
Despite major investments in customer relationship management (CRM) technologies, organisations are still struggling with the fundamentals of managing their customer relationships, according to findings in a new report from Dimension Data.
African Bank has appointed Computer Associates (CA) to centralise its help desk facilities and streamline its network service operations in its regional offices and branches countrywide.
The International Data Corporation (IDC) has ranked IBM Global Services as the top European provider of customer relationship management (CRM) services, says IBM.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Organisations wanting to embark on a search project should ask 10 questions of the vendors they are evaluating.
ITWeb CX Summit Executive Dinner
Dimension Data research has shown that customers are waiting longer to have their calls answered by call centre agents.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Concerto Software, a provider of customer interaction management solutions, will merge with Melita International, a global provider of contact centre products, in a deal valued at $145.2 million.
Call centre group CCN Holdings increased its interim headline earnings per share to 5.96c from a prior-year loss, despite a R1.34 million operating loss incurred by continuing operations.
HP and SAP have signed a memorandum of understanding to collaborate on helping enterprises reduce IT costs.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Adobe Systems will use the infraActive Web-based solution for its global internal IT support, says local Infra distributor CRM2.
Maximizer Software has launched an amnesty campaign to allow illegal users of the company`s Maximizer CRM product to register and obtain a legal upgrade to the latest version.
Gartner has placed the Alcatel contact centre solutions in the leader quadrant for the Europe, Middle East and Africa markets, says local Alcatel distributor Bytes Communication Systems.
PeopleSoft says its customer relationship management (CRM) product suite is gaining momentum with several new customers implementing the solution.