Orion Telecom`s Uniserver SMS customer relationship management (CRM) solution is being adopted by several players in the financial services and insurance sectors.
Outsourcing of business processes and call centres is central to the Western Cape`s economic development, says province development agency Wesgro.
Loyalty is not something software and customer-focused programmes can create. It needs to be nurtured, starting in the workplace in the minds of employees.
The Western Cape government is to launch a trilingual Internet portal for its e-government initiative.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Plantronics SupraPlus telephone headset family for contact centre and office professionals has been announced.
ITWeb CX Summit Executive Dinner
The Maximizer Enterprise CRM version 8 solution has been released, says local partner Camsoft Solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom will market Presence Technology contact centre solutions in Africa.
Discovery Health has begun using MTN location-based services (LBS) to pinpoint the location of members who call in with an emergency.
Spescom DataFusion has provided contact centre technology for Innofin, a local investment administration company.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Scala Business Solutions was invited to showcase its Microsoft customer relationship management (CRM)-powered software at the recent UK launch of Microsoft's CRM product.
Local Footprints distributor TitanFive has announced the availability of the Footprints two-way e-mail management solution.
Dimension Data has appointed Bruce MacLeod as chief executive of its customer contact centre services business Merchants.
Genesys Express 3.0 has been awarded a Communications Solution magazine 2003 product of the year award, says local Genesys distributor Alcatel.