Spescom DataFusion has implemented a telephony and call centre solution at African Bank's Midrand head office.
The EasyRun EPICLite multimedia contact centre software will be bundled with the 3Com eXchange Call Centre telephony solution, says 3Com.
The Meta Group believes Oracle is one of the local industry leaders in the customer relationship management (CRM) consulting services marketplace, says Oracle.
The International Data Corporation (IDC) ranked EDS as the top global services provider in the application management market for 2002, says EDS.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Microsoft says its customer relationship management (CRM) application will be released in February next year.
ITWeb CX Summit Executive Dinner
Resellers can gain momentum out of the sales process by encouraging customers to become clients, says Bill Gradwell, GM of Annex Distribution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A consortium of US and UK companies has won a contract to install interconnect, billing and customer care solutions for Nigerian cellphone company M-Tel`s next-generation national GSM mobile network.
Unisys claims to have broken new ground for users of Windows-based Siebel eBusiness Applications, supporting 5 000 concurrent users with the database and application running on a single ES7000/540 enterprise server.
Alcatel subsidiary Genesys Telecommunications Laboratories has introduced the Genesys Managed Services Suite.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Companies should utilise knowledge-enabled customer relationship management systems to ensure better understanding, increased value and improved customer relationships.
Would it not be a productive change of tactic if corporate leaders initiated customer satisfaction surveys with the goal of finding out what their businesses are doing wrong instead of asking for a pat on the back?
The Epicor Clientele Self-Service Portal solution has won the 2003 Technology Marketing Corporation Labs Innovation award, says local Epicor distributor New Era Solutions.
DHSwitch says it is renewing its focus on improved customer service across all levels of the organisation.