If people are a company`s most valuable asset, as so many corporate leaders claim, why do companies spend so much time and effort trying to make them leave?
Grintek Telecom was a technology partner for the past weekend's Cape Argus Pick 'n Pay cycle race.
I-Fusion has redesigned and integrated various systems into its core Call Centre software.
Spescom DataFusion is providing equipment and systems for the new Cape Town contact centre of the Budget Group.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A consortium consisting of Atio, arivia.kom and e-Centric have created a contact centre for the National Electricity Regulator (NER).
ITWeb CX Summit Executive Dinner
DiData hopes to soon implement its 'Speech` technology in the local financial sector. The technology uses a human-like interface that recognises the user`s spoken word.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The South African Revenue Service (SARS) has implemented a "single view of the customer" system set to save it hundreds of millions of rands a year. The project is billed as a world first for a public service.
Microsoft enterprise solution provider nVisionIT has been awarded Certified Software Advisor status for Microsoft Business Solutions CRM.
Key Performance Technologies (KPT) has installed its QAssessment browser-based evaluation tool at Afrox.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
SAP has announced the launch of its CRM 4.0 offering aimed at the small and mid-size business market.
First National Bank (FNB) has awarded Spescom a R6.7 million contract to supply a call centre solution that supports the bank's ongoing customer relationship management strategy.
Microsoft has revealed that e-mail users subscribed to Telkom and Absa Internet Access made up the bulk of the virus-related calls made to its help-desk in February.
SA is not proactive enough about winning outsourcing contracts from overseas companies, says Stuart Herd, a director of local business process outsourcer eQuals Group.