Sectors
Companies
About
Subscribe
1:40
Oct 16, 2003

Innovation Hub`s new Web site

The Innovation Hub has upgraded its Web site to integrate with its CRM system.

Stephen Whitford
1:40
Oct 14, 2003

Epicor wins CRM Excellence award

The Epicor Clientele customer relationship management (CRM) solution won the CRM Excellence award from US publication Customer Inter@ction Solutions, says local Epicor distributor New Era Solutions.

New Era Solutions
2:30
Maximizer CRM
Oct 13, 2003

Maximizer launches amnesty programme

Maximizer Software has launched an amnesty campaign that will run during November.

Maximizer
1:20
Vodacom
Oct 13, 2003

Vodacom IT helpdesk on mobiles

Vodacom has teamed with Accenture to expand its Office Anywhere mobile data offering beyond personal information management.

Carel Alberts
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:00
Radical
Oct 10, 2003

Eyesizwe Coal opts for Solutional application

Eyesizwe Coal has selected the Solutional Radical application as the software system for its IT helpdesk solution.

DVT
10 - 10 August 2026

ITWeb CX Summit Executive Dinner

1:40
Outsourcing
Oct 8, 2003

EDS, NTT sign outsourcing agreement

EDS has been awarded a contract to design, implement and manage a helpdesk solution for NTT Communications.

EDS South Africa
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:50
Oct 7, 2003

Alcatel, Microsoft Business Solutions partner

Alcatel subsidiary Genesys Telecommunications Laboratories has been named as a Microsoft Business Solutions independent solutions provider partner.

Alcatel
1:10
Contact centre
Oct 3, 2003

Gartner rates Alcatel

Alcatel has announced that Gartner has placed its contact centre solutions in the leader quadrant in the Europe, Middle East and Africa markets.

Alcatel
2:30
PinkVERIFY
Oct 2, 2003

Remedy achieves ITIL status

Blue Turtle Technologies says Remedy has achieved the Pink Elephant ITIL Service Support Enhanced PinkVerify status.

Blue Turtle Technologies
10 - 10 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

4:40
Document imaging
Oct 1, 2003

Sizwe improves productivity with Metrofile

Sizwe Medical Fund has implemented an in-sourced document imaging solution from Metrofile to improve its response times to customer queries.

Metrofile
2:30
Outsourcing
Sept 30, 2003

MultiChoice renews CS Holdings contract

MultiChoice Africa has renewed its IT services outsourcing contract with CS Holdings for another three years, in a deal worth R34 million.

IT Public Relations
4:10
CRM
Sept 26, 2003

Short-term focus leads to long-term erosion of value

When companies of the magnitude of Coca-Cola advise that they are withdrawing from the practice of forecasting quarterly earnings, then it is clear that something fundamental has changed in the market.

Doug Leather
4:00
Sept 26, 2003

Plantronics introduces VOIP platform

Plantronics has launched its DA60 digital voice platform for voice over Internet protocol (VOIP) softphones.

Headset Solutions
 
Load more
SPONSOR MESSAGE
VIDEO SHOWCASE
USEFUL LINK
VIRTUAL PRESS OFFICE
CO-SPONSOR MESSAGE
VIRTUAL PRESS OFFICE