The Ixos-eConserver for Microsoft Exchange 2.0A e-mail management solution has been released through local distributor Datacentrix.
Apple Computer says it scored 74% in a recent international customer service survey.
Spescom DataFusion is providing Lufthansa company Global Telesales with improved call centre technology.
Dimension Data will include its local outsourced contact centre offering under the Merchants brand.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Edcon Group has implemented the Key Performance Technologies (KPT) QAssessment contact centre assessment module.
ITWeb CX Summit Executive Dinner
Local UniPress distributor TitanFive says the FootPrints 6.0 service-desk solution received the 2003 Product of the Year award from Customer Inter@ction Solutions magazine.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom DataFusion has delivered Avaya call centre technology to Cape-based 3iSolutions.
Staff absenteeism continues to be a problem for the contact centre industry, which in SA represents almost 0.5% of the employed population, reveals a new report from Dimension Data.
Businesses are increasingly using customer segmentation as a basis for tailored marketing campaigns, according to a recent Dimension Data contact centre report.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Four in 10 contact centres do not test their disaster recovery plans, according to a survey report from Dimension Data.
Contact centres are investing in voice technology to support cost reduction, according to a Dimension Data report.
Bandwidth costs are the biggest factor in determining how SA will do in business process outsourcing (BPO), says Computer Sciences SA.
Dimension Data says the majority of companies are not providing their contact centre agents with selling skills.