Protek will incorporate the Neural Technologies Minotaur solution into its customer care and billing solution.
Call Centre Showcase, taking place on 8 October, will bring together key industry players in an environment that promotes meaningful business networking.
PIC Solutions has been appointed as a co-seller for the Key Performance Technologies Qnique solution for contact centres.
The Vital Signs VisionNet Internet Protocol Monitor network management solution has been made available through local distributor Cirrus-TechVue.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Corporates that view CRM implementations as technology projects will never realise a return on investment, says Steve Rogers, VP for Siebel Systems UK and SA.
ITWeb CX Summit Executive Dinner
South Africa`s biggest billing companies expect a dramatic increase in customer self-service soon.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A study commissioned by SAS Institute found that data quality can affect the return on investment companies get from customer relationship management (CRM) initiatives.
Gartner has positioned Avaya in the leader quadrant of its Europe, Middle East and Africa Contact Centre Infrastructure Magic Quadrant Infrastructure report, says Avaya.
Scala Business Solutions will integrate Microsoft customer relationship management software into the iScala enterprise resource planning (ERP) solution.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Latitude IT has installed the Mail Distribution Centre solution at a financial services company in SA.
Spescom DataFusion is implementing an international outbound call centre for Blake & Associates.
International software company Maximizer Software has opened a branch in SA.
The SAS Marketing Optimisation solution can improve the effectiveness of campaign management, says SAS Institute.