Atio has become a Microsoft certified implementation partner.
In the six months to December, JSE-listed FrontRange reduced its attributable loss by 33.7% compared to the same period a year earlier.
Spescom has been awarded the contract to supply a call centre solution to the eQuals Group.
Dimension Data division 3fifteen has established a specialised Microsoft Business Solutions customer relationship management (CRM) team.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Botswana Telecommunications Corporation has contracted Atio to implement a contact centre to improve its customer service.
ITWeb CX Summit Executive Dinner
Microsoft says its new customer relationship management (CRM) offering will be its priority for the next six months as it goes after the top spot in the market.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Call volumes surged at the Electoral Commission`s call centre during the final days of voter registration.
SAS Institute believes that predictive analytics can improve customer relationship management (CRM) results.
First Technology and Tomorrow`s Technology Solutions (TTS) will provide a guest management solution to hotel groups around the country.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Grintek Telecom, DigitalMall and Emmanuel's Staffing Solutions have provided the Electoral Commission (EC) with an outsourced call centre to handle voter enquiries.
Customer Inter@action Solutions magazine has given the PeopleSoft Predictive Analytics for Customer Relationship Management a product of the year for 2003 award, says PeopleSoft.
SA`s burgeoning call centre and business process outsourcing industries will have a chance to showcase what they can do in a series of upcoming roadshows.
Avaya has supplied customer relationship management provider Teleperformance with contact centre solutions.