SAS Institute has installed its Campaign Manager solution at First National Bank (FNB).
KZN`s Umbogintwini Operations Services` environmental line is helping combat industrial pollution.
Customer contact centre specialist Dialogue says an Atio call centre solution has enabled it to grow its business.
UK-owned call centre company Dialogue Group says it expects to triple its Western Cape staff complement in the next year as it starts serving the pharmaceutical industry from the region.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Businesses are increasingly seeing value in using cellular-based messaging, says Alex Rummel, corporate solutions director at Grapevine Interactive.
ITWeb CX Summit Executive Dinner
The void between strategic planning and execution can be best bridged through engaging properly with clients to understand and deliver what they need.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
EDS has signed customer relationship management (CRM) agreements worth a total $77 million with United Airlines, Visanet and ArvinMeritor.
The State IT Agency (SITA), the Department of Trade and Industry, e-Media and Comskills are sponsoring the ICT training of 30 disabled people.
The SA Revenue Services (SARS) has signed a R100 million deal with a four-way consortium for delivery of a distributed contact centre.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Local NetIQ distributor 10Net says NetIQ security management solutions enable companies to manage its internal security.
FrontRange achieved a turnaround in the year to 30 June, reporting an operating profit of R0.36 million, compared with a previous R140.07 million loss on continuing operations.
ProffCom has experienced an increase in its call centre agent efficiency since deploying the Concerto Software unified contact centre platform, says Concerto.
PIC Solutions will provide the Foschini Group with its Contactor Service for the validation and correction of its customer information.