Avaya has supplied customer relationship management provider Teleperformance with contact centre solutions.
SA must develop a unique business process outsourcing model if it is to compete with other countries that have established track records, says the Cape IT Initiative.
The Oracle Customer Data Hub, designed to give an enterprise view of customer information, has been released.
Atio has provided the Health Professionals Council of SA (HPCSA) with a call centre solution to improve its communications efficiency.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Ascential Developer Net enterprise data integration centre has been launched.
ITWeb CX Summit Executive Dinner
Citrix Systems has posted fourth quarter revenue of $157.7 million, compared to $148.8 million for the same quarter last year, a 6% increase.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The UK`s The Budget Group is investing heavily in a contact centre facility in Cape Town.
JP Financial says it has benefited from Alcatel`s call centre software.
Implementing the IT Infrastructure Library (ITIL) standard will enable companies to deliver high quality IT services, says Wilhelm Hamman, business technologist at Computer Associates Africa.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The International Data Corporation (IDC) has named EDS as one of the top six global customer relationship management services providers for last year, says EDS.
Orion Telecom has developed a customer relationship management (CRM) system for its staff.
The PeopleSoft EnterpriseOne CRM 8.9 application has been released.
Customer relationship management (CRM) plays a major role in enabling companies to achieve the goals set out by management.