Sectors
Companies
About
Subscribe
3:50
CRM
Dec 10, 2003

Software or shelfware? It`s your choice

Customer relationship management (CRM) plays a major role in enabling companies to achieve the goals set out by management.

Doug Leather
3:20
Siebel CRM OnDemand
Dec 9, 2003

Siebel, IBM enter local CRM deal

Siebel Systems and IBM will make the Siebel Customer Resource Management (CRM) OnDemand software service available to the local market.

Text 100
3:00
Dec 9, 2003

Microsoft launches CRM solution

Microsoft Business Solutions says its Customer Relationship Management (CRM) 1.2 solution will be available from January.

Microsoft SA
2:00
Accpac CRM
Dec 9, 2003

ACCPAC enhances CRM solution

The ACCPAC Customer Relationship Management (CRM) 5.6 application has been launched.

Sage Enterprise
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:10
FrontRange
Dec 8, 2003

FrontRange launches Chinese operation

JSE-listed FrontRange`s US subsidiary says the opening of an office in Shanghai is the start of its expansion into China.

Iain Scott
01 - 01 October 2026

ITWeb CX Summit Executive Dinner

4:00
Outsourcing
Dec 5, 2003

Wimpy outsources to Solutional

Wimpy has outsourced its national call centre to Solutional.

DVT
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:50
Web hosting
Dec 4, 2003

Web hosting service levels need improvement

Rackspace Managed Hosting Europe believes that service levels need to be raised in the Web hosting industry.

Rackspace Managed Hosting
1:50
NTT DoCoMo
Dec 3, 2003

Open warfare

Carel Alberts
6:20
CRM
Dec 3, 2003

CRM begins with measuring customer value

If more companies invested in the ability to measure their customers correctly, we wouldn`t be in the position we are in today with regards to CRM, where executive disappointment with projects ranks as high as 75%.

Doug Leather
01 - 01 October 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

3:20
CRM
Dec 2, 2003

Firms struggling to get to grips with CRM

Despite major investments in customer relationship management (CRM) technologies, organisations are still struggling with the fundamentals of managing their customer relationships, according to findings in a new report from Dimension Data.

Dimension Data South Africa
5:00
Help desk
Dec 2, 2003

African Bank streamlines with CA

African Bank has appointed Computer Associates (CA) to centralise its help desk facilities and streamline its network service operations in its regional offices and branches countrywide.

Computer Associates Africa
2:00
CRM
Dec 1, 2003

IBM is 'CRM services leader in Europe`

The International Data Corporation (IDC) has ranked IBM Global Services as the top European provider of customer relationship management (CRM) services, says IBM.

IBM South Africa
4:20
Knowledge workers
Nov 26, 2003

Questions to ask of search vendors

Organisations wanting to embark on a search project should ask 10 questions of the vendors they are evaluating.

Garth Wittles
 
Load more
SPONSOR MESSAGE
VIDEO SHOWCASE
USEFUL LINK
BLOG
VIRTUAL PRESS OFFICE
CO-SPONSOR MESSAGE
VIRTUAL PRESS OFFICE