SAS has installed a data mining solution at Absa to provide the bank with a single view of its customer accounts.
JD Edwards (JDE) has completed the fourth phase of the implementation of its CRM for Financial Services solution at the Bank of America.
CS Holdings has acquired First National Bank`s (FNB`s) IT customer services division, including all operational assets and liabilities as well as 280 staff.
The Business Objects Enterprise 6 business intelligence (BI) software suite will be unveiled at the company`s user conference to take place on July 24 in Kyalami.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Retailers will have to use technology creatively if they are to compete successfully against traditional and new entrants in the industry. This emerged at the Cisco Systems Retail event in Cape Town.
ITWeb CX Summit Executive Dinner
Customer-facing and support personnel are integral to the customer relationship management process.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Western Cape government has launched its Cape Gateway, part of its e-government strategy, which aims to cut red tape and promote the province`s call centre credentials.
Solutional has named Networks Unlimited as a value-added reseller (VAR) for its Radical customer relationship management solution.
The SAS Interaction Manager 1.1 event-driven marketing solution, which tracks individual customer behaviour, has been unveiled.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
FrontRange`s US subsidiary has secured a $6 million revolving line of credit from Silicon Valley Bank, even though it already has significant cash resources.
Following its appointment 18 months ago as a value-added reseller (VAR) for Interactive Intelligence, Atio reports back on the business contracts it has secured.
Tiscali has partnered the Automobile Association (AA) in the AA World of Benefits customer rewards programme.
Computer Associates (CA) has released the Unicenter ServicePlus service-aware technology, which enables developers to embed self-management capabilities into applications built with Microsoft Visual Studio .Net 2003.