Dimension Data research has shown that customers are waiting longer to have their calls answered by call centre agents.
Concerto Software, a provider of customer interaction management solutions, will merge with Melita International, a global provider of contact centre products, in a deal valued at $145.2 million.
Call centre group CCN Holdings increased its interim headline earnings per share to 5.96c from a prior-year loss, despite a R1.34 million operating loss incurred by continuing operations.
HP and SAP have signed a memorandum of understanding to collaborate on helping enterprises reduce IT costs.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Adobe Systems will use the infraActive Web-based solution for its global internal IT support, says local Infra distributor CRM2.
ITWeb CX Summit Executive Dinner
Maximizer Software has launched an amnesty campaign to allow illegal users of the company`s Maximizer CRM product to register and obtain a legal upgrade to the latest version.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Gartner has placed the Alcatel contact centre solutions in the leader quadrant for the Europe, Middle East and Africa markets, says local Alcatel distributor Bytes Communication Systems.
PeopleSoft says its customer relationship management (CRM) product suite is gaining momentum with several new customers implementing the solution.
Spescom DataFusion has implemented a telephony and call centre solution at African Bank's Midrand head office.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The EasyRun EPICLite multimedia contact centre software will be bundled with the 3Com eXchange Call Centre telephony solution, says 3Com.
The Meta Group believes Oracle is one of the local industry leaders in the customer relationship management (CRM) consulting services marketplace, says Oracle.
The International Data Corporation (IDC) ranked EDS as the top global services provider in the application management market for 2002, says EDS.
Microsoft says its customer relationship management (CRM) application will be released in February next year.